Shipping policy

At Roohkari, we aim to provide a smooth and reliable shipping experience across Australia. Orders are processed within 1–3 business days after payment confirmation, and customers will receive their order confirmation and tracking details once the order has been dispatched. Standard delivery generally takes 3–7 business days, depending on the delivery location and courier service. Please note that delivery times may vary due to weekends, public holidays, remote locations, courier delays, or circumstances beyond our control. Customers are responsible for providing accurate and complete delivery information at checkout. Roohkari is not responsible for delays or failed deliveries caused by incorrect addresses or circumstances outside our control. If your order arrives damaged or you experience an issue with your delivery, please contact us at hello@roohkari.com.au as soon as possible with your order details and relevant photos so that we can assist you.